Distribution & fulfilment

Your customers are in the UK. And so are we.

Selling into the UK means being present here: an address customers can return to, and often a place for the stock itself. Both can be ours, while your company and your goods stay where they are.

Regular stock and returns reports

UK Returns Address

Stock outside the UK

A London address your UK customers can send goods back to, while your inventory stays where it is.

No rental agreement required
A real address that accepts parcels - not a PO Box
Returns received, photographed and reported to you
Inspection of returned goods and their condition
Storage, consolidated return shipment or secure disposal
Also usable as your business correspondence address

UK Fulfilment

Stock in the UK

Once the stock moves to the UK: receiving, storage, preparation and despatch, including onward shipment to Amazon.

Inbound from cartons and bulk deliveries to full pallets
Short- and long-term storage
Stock counts, condition checks and discrepancy reports
Inspection, repacking and relabelling
Barcodes, marketplace and Amazon FBA labels
Pick, pack and despatch on Royal Mail Tracked 24 and 48
The marketplace rule

What happens without a UK address

Amazon requires sellers who fulfil UK orders from abroad to give the customer either a domestic return address or a prepaid, tracked return label - and the window to do it is measured in days, not weeks.

Miss it and Amazon refunds the buyer on your behalf and charges it back to you, item not returned. For lower-value goods the alternative is a returnless refund - the same loss, chosen in advance.

Worth knowing
Buyers check the return address before they buy, not after
Most returned goods are resellable if they are opened and checked quickly
Photographs taken at intake settle almost every dispute that follows
Returns run a season behind sales - plan capacity for both
Returns in detail

What we do with a returned parcel

Received and logged on arrival
Photographed, inside and out
Inspected against your criteria
Repacked where it can go back into stock
Restocked, held, forwarded or disposed of on your instruction
Marketplace prep

Getting stock ready to sell

Labels supplied by you, or printed here
Barcodes, marketplace and Amazon FBA labelling
Preparation and forwarding to FBA or other fulfilment centres
Photo reports on request
Works for your own store and other platforms too
Where the line is

Import and customs stay with you

Bringing the goods into the United Kingdom and clearing customs remain your responsibility. Everything after they arrive at our premises, we can run.

We quote on volumes, so tell us roughly how many orders and returns a month you expect and where the stock sits today.

Returns address, fulfilment, or both?

Whatever the challenge, start with us.

Request a proposal
London OfficePro - making business in the UK easier.
Since 2007 · TCSP · ACSP